Contact us
Email is the one way to reach UltConvert, and every message is read by a person. Tell us what went wrong, what is missing or what should be corrected.
Reporting a problem with a tool
Send the address of the page you were on, the type and rough size of the file, the browser and device you used, and what you expected compared with what happened. A screenshot of an error message is often enough for us to find the cause.
- Please do not attach the file itself if it contains personal or confidential information. If a specific file is needed to reproduce the problem, we will ask, and we delete it once the issue is solved.
- We cannot retrieve a result after it has been deleted, 30 minutes after processing. Running the file through the tool again is the quickest fix.
Correcting a page
If a photo size, file limit or other requirement on a page no longer matches the official rules, send us the page address and a link to the official source. We check the source, update the page and its checked date.
Suggesting a tool
Missing a format pair, a size preset or a calculator? Describe the task you were trying to finish. Requests that come up often move to the front of our list.
Privacy and legal requests
To access or delete personal data, or to exercise any other right described in the Privacy Policy, start the subject line with "Privacy". For notices about rights in content or about the Terms of Service, start it with "Legal". Include enough detail for us to identify the request, such as the date and approximate time of your visit.
What we cannot help with
- There are no accounts, so there is no password to reset and no history of past conversions to look up.
- We do not convert files sent by email; the tools on the site do the same job faster.
- We cannot decide whether a passport office, school, employer or platform will accept a file. Questions about a decision belong with the organisation that made it.